For how long may member firms hold mail for customers?

Member firms may typically hold mail for customers for a duration of 3 months. This practice is guided by regulations that ensure the secure handling of customer communications, especially for those who are temporarily away from their usual residence. Holding mail for this designated period allows customers to avoid missing important account statements, trade confirmations, and other critical correspondence, while also maintaining compliance with industry standards.

After the 3-month period, it is expected that customers notify their member firm if they intend to continue holding their mail or if they have returned home, at which point the mail should resume being sent to their residence. This policy balances customer convenience with the necessity of protecting sensitive information and ensuring proper communication.